tkgem Terms and Conditions — Know Your Rights Before You Play

1 Introduction

Welcome to tkgem. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player", "you", "your") and tkgem ("we", "us", "our", "the Platform"). By accessing, registering on, or using any part of the tkgem website or mobile application, you confirm that you have read these Terms in full and agree to be bound by them.

tkgem is an online gaming platform operated under an international gaming licence. The platform offers live casino games, slots, exclusive game titles including Win Drop, Super Wheel, Ultra Treasure, and Monster Mine, as well as the D&T Ranking competitive leaderboard system. All services are provided subject to these Terms.

These Terms apply to all users of tkgem regardless of how they access the platform — via desktop browser, mobile browser, or the dedicated tkgem mobile application. If you do not agree to any part of these Terms, you must not use the tkgem platform.

2 Eligibility

To register and use tkgem, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming under the laws applicable to you in your jurisdiction.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be acting on behalf of another person or entity when registering or playing on tkgem.
• You must not be a current employee, contractor, or immediate family member of a tkgem employee or contractor.

tkgem reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until verification is complete. Accounts confirmed to belong to players under 18 will be permanently closed and all funds forfeited.

3 Account Registration

Each player may hold only one account on tkgem. Creating multiple accounts — whether under the same name, same device, same IP address, or same payment method — is strictly prohibited and will result in all associated accounts being permanently closed.

When registering, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, valid contact number, and a working email address. You are responsible for keeping your account information current. tkgem is not liable for any issues arising from outdated or inaccurate account details.

You are solely responsible for maintaining the confidentiality of your username and password. Any activity that occurs under your account is your responsibility. If you suspect your account has been accessed without your authorisation, contact tkgem support immediately at [email protected].

• One account per person, per household, per device, and per payment method.
• Account details must match the name on your registered payment method (bKash, Nagad, or Rocket).
• tkgem may require identity verification (KYC) before processing any withdrawal.
• Accounts inactive for more than 12 consecutive months may be subject to a monthly maintenance fee of ৳50, deducted from the remaining balance.

4 Deposits and Payments

tkgem accepts deposits via bKash, Nagad, and Rocket. All deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted under any circumstances and will be returned minus any applicable transaction fees.

The minimum deposit on tkgem is ৳100. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification checks in line with our anti-money laundering obligations.

Deposits are credited to your tkgem account in real time in most cases. If a deposit does not appear within 15 minutes, contact our support team with your transaction reference number. tkgem is not responsible for delays caused by your payment provider.

• Minimum deposit: ৳100.
• Accepted methods: bKash, Nagad, Rocket.
• All deposits must originate from accounts in your own name.
• tkgem does not charge deposit fees, though your payment provider may apply their own charges.
• Deposits made in error cannot always be reversed. Contact support immediately if you deposit the wrong amount.

5 Withdrawals

tkgem processes withdrawals to bKash, Nagad, and Rocket. Withdrawals are available 24 hours a day, seven days a week. For verified accounts, most withdrawals are completed within five minutes of the request being submitted.

The minimum withdrawal amount is ৳200. The maximum single withdrawal is ৳5,00,000. Players wishing to withdraw amounts above this limit should contact support to arrange a staged withdrawal schedule.

Withdrawals can only be made to a payment account registered in the same name as your tkgem account. tkgem will not process withdrawals to third-party accounts under any circumstances. If your registered payment method changes, you must update your account details and may be required to complete additional verification before the new method is approved.

• Minimum withdrawal: ৳200.
• Maximum single withdrawal: ৳5,00,000.
• Withdrawals processed to bKash, Nagad, or Rocket only.
• Withdrawal method must match the name on your tkgem account.
• Bonus funds are not withdrawable until wagering requirements are fully met.
• tkgem reserves the right to request identity documents before processing any withdrawal.

6 Bonuses and Promotions

tkgem offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms published alongside each offer, as well as these general bonus terms. In the event of any conflict, the specific offer terms take precedence.

Unless explicitly stated otherwise, all bonus funds carry a wagering requirement. This means the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before any winnings derived from bonus funds can be withdrawn. The wagering requirement for each bonus is clearly stated on the promotion page.

• Bonuses are credited to your account automatically upon meeting the qualifying conditions unless otherwise stated.
• Only one welcome bonus is available per player, per household, and per payment method.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• tkgem reserves the right to withdraw, modify, or cancel any bonus at any time without prior notice.
• Wagering contributions vary by game type. Slots typically contribute 100%; live casino games may contribute less. Check the specific promotion page for details.
• Any attempt to exploit bonus offers — including but not limited to creating multiple accounts, using automated software, or coordinating with other players — will result in immediate account suspension and forfeiture of all bonus funds and associated winnings.

7 Game Rules and Fair Play

All games available on tkgem — including Win Drop, Super Wheel, Ultra Treasure, Monster Mine, live casino titles, and slots — use a certified random number generator (RNG) that has been independently audited for fairness. The published return-to-player (RTP) percentages for each game reflect the long-term statistical average and are not a guarantee of individual session outcomes.

By playing any game on tkgem, you acknowledge that:

• Game outcomes are determined by the RNG and cannot be predicted or influenced by any player action beyond the choices available within the game interface.
• Past game results have no bearing on future outcomes.
• tkgem is not responsible for any losses incurred during normal gameplay.
• In the event of a technical malfunction during a game round, the round will be voided and any stake returned to your account. Winnings from a malfunctioning round are not valid.
• If a game result is displayed incorrectly due to a software error, the correct result as recorded in tkgem's server logs will be the binding outcome.

tkgem reserves the right to void any game round where there is evidence of technical error, software fault, or any form of manipulation. Decisions made by tkgem's technical team regarding disputed game outcomes are final.

8 D&T Ranking Terms

The D&T Ranking system is tkgem's daily and tournament leaderboard competition. Players earn ranking points through qualifying gameplay across eligible game titles. Points accumulate over the competition period and determine final leaderboard positions.

• Daily rankings reset at midnight (Bangladesh Standard Time) each day.
• Weekly tournament rankings run from Monday 00:00 to Sunday 23:59 BST.
• Prize pools are distributed to the top-ranked players at the end of each competition period.
• Prizes are credited to winning accounts within 24 hours of the competition period closing.
• tkgem reserves the right to disqualify any player from the D&T Ranking if there is evidence of manipulation, collusion, or any form of unfair play.
• In the event of a tie in ranking points, the player who reached that points total first (by timestamp) will be ranked higher.
• D&T Ranking prizes are subject to standard wagering requirements unless explicitly stated otherwise on the ranking page.

9 Prohibited Conduct

The following activities are strictly prohibited on tkgem and will result in immediate account suspension, permanent closure, forfeiture of all balances, and where applicable, reporting to law enforcement authorities:

• Creating more than one account on tkgem (multi-accounting).
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with tkgem games or systems.
• Colluding with other players to gain an unfair advantage in any game or ranking competition.
• Exploiting software bugs, glitches, or errors for financial gain. Any winnings obtained through exploitation of a known or unknown bug are not valid and will be voided.
• Using the tkgem platform for any form of money laundering or financial crime.
• Providing false identity information during registration or verification.
• Attempting to reverse, charge back, or dispute any legitimate deposit transaction.
• Harassing, threatening, or abusing tkgem staff or other players via any communication channel.

10 Account Suspension and Closure

tkgem reserves the right to suspend or permanently close any account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Suspected fraudulent activity, money laundering, or other financial crime.
• Chargebacks or payment disputes initiated by the player.
• Requests from law enforcement or regulatory authorities.
• Player-initiated self-exclusion requests.

If your account is closed due to a breach of these Terms, any remaining balance may be forfeited. If your account is closed for any other reason, your remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to your registered payment method within 10 business days.

You may close your own tkgem account at any time by contacting support at [email protected]. Account closure requests are processed within 48 hours.

11 Responsible Gaming

tkgem is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, all of which are accessible from your account dashboard at any time:

• Deposit limits (daily, weekly, monthly).
• Session time reminders and automatic session time limits.
• Reality check notifications at intervals of your choosing.
• Cooling-off periods (temporary self-exclusion from 24 hours to 6 weeks).
• Permanent self-exclusion.

If you believe your gaming is becoming a problem, we strongly encourage you to use these tools or contact our support team. tkgem's responsible gaming team is available 24/7 and will respond to all concerns with care and without judgment. For more information, visit our Responsible Gaming page.

12 Privacy and Data Protection

tkgem collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering on tkgem, you consent to the collection and processing of your personal data as described in the Privacy Policy.

tkgem will never sell your personal data to third parties. Data is shared only where required by law, by our payment processors for transaction processing, or by our identity verification partners for KYC compliance. For full details of how we handle your data, please read our Privacy Policy.

13 Intellectual Property

All content on the tkgem platform — including but not limited to game titles, graphics, logos, software, text, and the tkgem brand identity — is the intellectual property of tkgem or its licensors. You may not copy, reproduce, distribute, modify, or create derivative works from any tkgem content without prior written permission.

The tkgem name, logo, and all exclusive game titles (Win Drop, Super Wheel, Ultra Treasure, Monster Mine) are trademarks of tkgem. Unauthorised use of these trademarks is prohibited.

14 Limitation of Liability

To the fullest extent permitted by applicable law, tkgem's total liability to you for any claim arising from your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the claim.

tkgem is not liable for:

• Any loss of profits, revenue, or anticipated savings.
• Any indirect, consequential, or incidental loss or damage.
• Service interruptions caused by factors outside tkgem's reasonable control, including internet outages, payment provider downtime, or force majeure events.
• Any loss arising from your failure to keep your account credentials secure.

Nothing in these Terms limits tkgem's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

15 Changes to These Terms

tkgem reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. For significant changes, tkgem will notify registered players via email or an in-platform notification.

Your continued use of the tkgem platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the platform and may request account closure by contacting support.

16 Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of the tkgem platform, our support team is available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available via the tkgem website and app at all times.
• Response time: Under 3 minutes via live chat; under 12 hours via email.